As a candidate for this exam, you’re a Microsoft Dynamics 365 Field Service functional consultant. You’re responsible for implementing solutions that:
- Schedule resources to meet customer requirements.
- Optimize resources by matching skills, locations, and availability.
- Equip frontline workers with the information and tools to deliver great service.
- Build a service history of customer assets.
- Configure field service applications
- Manage work orders
- Schedule and dispatch work orders
- Manage the Field Service mobile app
- Manage inventory and purchasing by using the built-in inventory management system
- Manage Connected Field Service and customer assets
- Implement Microsoft Power Platform
- Field Service Managers
- Functional Consultants
- Business Analysts
- Service Operations Managers
- CRM Administrators
- Logistics Professionals
- IT Professionals
- Field Service Technicians
- Professionals Seeking Certification
While there are no strict prerequisites for MB-240, Microsoft generally recommends having a foundational understanding of Dynamics 365 and basic knowledge of field service operations. Some experience with field service management processes and familiarity with CRM concepts can also be beneficial for a comprehensive learning experience.
The MB-240 certification is ideal for professionals aiming to specialize in the functional aspects of Microsoft Dynamics 365 Field Service, contributing to the efficient management and optimization of field service operations within their organization.
- Lesson: Configure Microsoft Dynamics 365 Field Service
- Lesson: Configure bookable resources
- Lesson: Schedule crews, facilities, and resource pooling
- Lab 2: Skills and characteristics
- Lab 3: Creating resources
- Lesson: Work order management
- Lesson: Manage incident types
- Lesson: Create and perform inspections
- Lab 4: Incident types
- Lab 5: Work order management
- Lab 6: Agreements
- Lab 7: Inspections
- Lesson: Manage scheduling options
- Lesson: Configure schedule boards
- Lesson: Resource Scheduling Optimization
- Lab 8: Scheduling
- Lesson: Get started with the Dynamics 365 Field Service Mobile application
- Lesson: Customize and configure the Dynamics 365 Field Service Mobile app
- Lesson: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
- Lab 10: Field Service mobile app
- Lesson: Manage inventory and warehouses
- Lesson: Manage purchasing and returns
- Lab 11: Inventory
- Lesson: Customer assets
- Lesson: Connected Field Service
- Lab 12: Customer assets
Yes, this course helps prepare you for the “Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate” certification.
Please reach out to info@industechservices.com after your course to obtain your exam voucher.
