As a candidate for this exam, you implement solutions that provide insights into customer profiles and that track engagement activities to help improve customer experiences. You should have firsthand experience with:
- Dynamics 365 Customer Insights - Data
- Microsoft Power Query
- Microsoft Dataverse
- Microsoft Azure Data Lake Storage
- Azure Data Factory pipelines
You should also have direct experience with practices related to:
- Privacy, compliance, and consent
- Security
- Responsible AI
This certification and its renewal assessment will retire on November 30, 2024. You will no longer be able to earn or renew this certification after this date.
- What's in it for you?
- Clean, transform, and ingest data into Dynamics 365 Customer Insights
- Create a unified customer profile
- Work with Dynamics 365 Audience insights
- Enrich data and predictions
- Set up and manage external connections
- Data Analyst
- Data Scientist
- Dynamics Functional Consultant
You should have a general understanding of Designing and Implementing a Data Science Solution on Azure (DP-100) and Azure Data Factory Training: Designing and Implementing Data Integration Solutions.
Before attending this course, students must have:
- Familiarity with Dynamics 365 Customer Insights
- Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform
- Lesson: Introduction to the customer data platform
- Lesson: Administer Dynamics 365 Customer Insights - Data
- Lesson: Explore user permissions in Dynamics 365 Customer Insights – Data
- Lab 1.1: Verify environment
- Lesson: Import and transform data
- Lesson: Connect to data sources
- Lesson: Work with data
- Lab 2.1: Ingest data
- Lesson: Define source columns and duplicate record settings
- Lesson: Define matching rules
- Lesson: Create a unified customer profile
- Lesson: Find customers
- Lab: 3.1: Unify the data
- Lesson: Define relationships and activities
- Lesson: Work with measures
- Lesson: Work with segments
- Lab 4.1: Work with activities
- Lab 4.2: Define measures
- Lab 4.3: Create segments
- Lesson: Enrich data
- Lesson: Use predictions
- Lesson: Use machine learning models
- Lab 5.1: Enrich data
- Lab 5.2: Predictions
- Lab 5.3: Subscription Churn Model
- Lesson: Export data from Customer Insights - Data - Data
- Lesson: Use Customer Insights - Data - Data with Microsoft Power Platform
- Lesson: Display Customer Insights - Data - Data records in Dynamics 365 apps
- Lesson: More ways to extend Customer Insights - Data – Data
- Lab 6.1: Extend with the Power Platform
- Lab 6.2: Extend with the Dynamics 365 apps
Candidates should be familiar with Dynamics 365 Customer Insights and have firsthand experience with one or more additional Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform. They should also have a working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy.
Customer Data Platform specialists implement solutions that provide insight into customer profiles and track engagement activities to help improve customer experiences and increase customer retention.
Yes! Please just note it upon your registration, or you can request it when you call in to register!
Please reach out to info@industechservices.com after your course to obtain your exam voucher.
